Our Vacancies

Looking to take the next step in your career? Explore our current opportunities below.

At PDQ, we’re committed to finding the right people to join our growing team. Each role offers the chance to work in a supportive, forward-thinking environment where your skills and contributions are truly valued. If you don’t see a role that matches your expertise, we still encourage you to get in touch — we’re always open to hearing from talented individuals who share our passion for delivering great service.

Current Vacancies

Account Manager / Customer Development

We are looking for a proactive Account Manager, who has an interest in the tech industry. To apply, you must be currently in or have previously held senior roles within the IT sales industry.

3rd Line Support Analyst - Essex/London

You will be required to work from our Billericay Head Office and support our customers and internal help desk team. You must currently be in or have previously held senior support roles in the IT industry.

Roles and Responsibilities

Investigate, diagnose, and solve both computer software and hardware faults
Respond to our clients IT support requests
Handle escalated calls from first/second line system engineers.
Responsible for logging, troubleshooting and resolving new problems and requests.
Proactive/routine monitoring of backups, systems, and testing recovery procedures.
Liaising with 3rd party suppliers regarding troubleshooting and arranging for hardware repairs.
Ensuring that all IT assets are properly controlled, and all software is licensed correctly.
Documenting changes and solutions, understanding change control procedures
Support new members of staff – provisioning accounts and equipment, and performing inductions
Install and configure computer hardware and software
Provide project support to the network administrators and the internal team
Work closely with all the support team
Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
Install and configure cyber software and hardware, including Watchguard, Sophos and Cisco
Provisioning of new hardware including project-based work.
Assist with on call “out of hours rota” for 24/7 support contracts

Desired Qualities, Skills and Knowledge

HP / Dell and leading manufacture hardware support essential
Current qualifications, such as CCNP, VCP
Current Microsoft accreditations is a MUST
Current Firewall qualifications, such as Watchguard, Sophos, Cisco
Experience in MS servers, Active Directory, IP networking, Windows 10, firewall configuration, VLAN configuration, VoIP
It is also essential that you are a clear and logical thinker with a quality approach to customer service.
Ability to build good business working relationships.
Highly motivated, pragmatic, and practical with a strong work ethic
Attention for detail with good problem resolution skills.

Desired Qualifications

GCSE Maths and English Language grade A*-C or equivalent/Degree Educated.

Future Prospects

The role offers long term security and the opportunity to progress to a Technical Services Manager

Salary, Hours and Benefits

Salary range depending on experience and qualifications £45,000.00-£50,000.00.
Monday to Friday
Flexible Working Hours (Based on 8am – 4.30pm, 8.30am to 5pm, 9 am to 5.30pm or 9.30am to 6pm (to be discussed and agreed)
Working out of hours working on project work as required by the business.
20 days Annual Leave, plus public and Bank Holidays.
Company Car allowance (to be discussed and agreed)

PDQ IT Support Ltd is an equal opportunities employer, which means we are committed to a policy of treating all our employees and job applicants equally. We do not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation, or disability.

Please note, you may need to undergo a DBS background check if you are successful.

To recruitment agencies: PDQ IT Support will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CV’s. We are not using agencies for this recruitment.

Account Manager / New Business Development – Essex/London

We are looking for a proactive IT Salesperson, who has an interest in the tech industry. To apply you must be currently in or have previously held senior roles within the IT sales industry.

Roles and Responsibilities

Listen and understand the needs of our customers.
Present our services in a structured and professional way face-to-face
Be able to create detailed technical proposals, often as part of a formal bidding process.
Be able to present an ongoing IT strategy in line with business plans and budgets including industry best practices.

Desired Qualities, Skills and Knowledge

Extensive knowledge of HP and leading manufactures equipment
Extensive knowledge of all cyber IT standards and products
It is also essential that you are a clear and logical thinker with a quality approach to customer service.
Ability to build good business working relationships.
Highly motivated, pragmatic, and practical with a strong work ethic
Attention for detail with good problem resolution.
Clear understanding of business processes

Desired Qualifications

GCSE Maths and English Language grade A*-C or equivalent/Degree Educated.

Future Prospects

The role offers long term security and the opportunity to progress to a Sales Specialist within one of our 4 core company disciplines.

Salary, Hours and Benefits

Salary depending on experience and qualifications.
Monday to Friday
Working 9 am -5:30 pm Monday/Friday
20 days a year holiday, plus bank holidays
Company Car allowance (to be discussed and agreed)

Contact at Hello@pdq.co.uk

Please note, you may need to undergo a DBS background check if you are successful.

Resources - Sales Support – Essex/London

To assist the internal Sales team by providing additional support both to our customers and internal staff. You must currently be in or have previously held roles in the IT Sales industry

Digital Telemarketer Executive Based in our Billericay Head Office

Do you like to natter and have fun whilst at work? If so, then this is the job for you!