Managed IT Services

Delivered by a highly skilled and experienced team, PDQ can pro-actively manage your technology which means you can fix your costs and stick to regular billing cycles.

Managed IT support

IT systems are an essential part of any business, so choosing the right IT support package from the right IT support provider is an immensely important decision.

Get it right, and the results can be nothing short of spectacular in terms of return on investment.

Get it wrong, however, and you can soon find yourself falling behind the competition…

At PDQ we offer business IT support services that are designed to meet your individual business needs to the letter. We’re certain that we have the right solution to meet and exceed your expectations and the operational requirements of your business.

Fully Managed IT Support

To find out more about our fully managed IT support solutions, we strongly recommend you get in touch so that we can discuss your specific needs. You can reach us by email or telephone, and a member of our team would be pleased to discuss your requirements. Broadly speaking, however, the fully managed IT support contract comprises the following:

  • Dedicated Help desk lead
  • Full PDQ 24/7/365 proactive monitoring
  • Unlimited support
  • Guaranteed response times
  • All Parts and labour

Our PDQ fully managed support contract has rapidly become the most popular option, whether you operate a multinational corporation or are seeking small business IT support.

If your objective is to engage an IT service management company that will provide dedicated IT support to meet all your operational requirements, with swift response times, this is the IT solution service for you.

Response times are based around a 2 or 4 hour target depending on the contract options, and our proactive monitoring of all your workstations, servers and systems means that nine times out of ten, we’ll be aware of and promptly fixing a problem before you even know you have one. It’s a contract that any business can rely on, and you derive the additional comfort of knowing your costs are fixed.

Outsourced IT Support

As with the fully managed option, there’s really no substitute for getting in touch and discussing your individual needs. However, to give you a flavour, the outsourced IT support package includes the following:

  • Dedicated IT account director
  • Dedicated Help desk lead
  • IT Strategy management
  • Full PDQ 24/7/365 proactive monitoring
  • Unlimited support
  • Guaranteed response times
  • Prevent Financial surprises by matching your roadmap
  • All Parts and labour

The PDQ outsourced IT support contract covers the same services as above, but has the addition of a full time account director supporting your IT strategy development and planning to meet your evolving business needs.

Your IT account director can attend meetings with senior management and the board, whilst also assisting in drawing up reports and preparing IT budgets.

To find out more about our fully managed or outsourced IT support packages, please give us a call or send us an email. We can’t wait to speak to you and discuss how PDQ can support your business.

CONTACT US

Fully Managed IT Support

To find out more about our fully managed IT support solutions, we strongly recommend you get in touch so that we can discuss your specific needs. You can reach us by email or telephone, and a member of our team would be pleased to discuss your requirements. Broadly speaking, however, the fully managed IT support contract comprises the following:

  • Dedicated Help desk lead
  • Full PDQ 24/7/365 proactive monitoring
  • Unlimited support
  • Guaranteed response times
  • All Parts and labour

Our PDQ fully managed support contract has rapidly become the most popular option, whether you operate a multinational corporation or are seeking small business IT support.

If your objective is to engage an IT service management company that will provide dedicated IT support to meet all your operational requirements, with swift response times, this is the IT solution service for you.

Response times are based around a 2 or 4 hour target depending on the contract options, and our proactive monitoring of all your workstations, servers and systems means that nine times out of ten, we’ll be aware of and promptly fixing a problem before you even know you have one. It’s a contract that any business can rely on, and you derive the additional comfort of knowing your costs are fixed.

Outsourced IT Support

As with the fully managed option, there’s really no substitute for getting in touch and discussing your individual needs. However, to give you a flavour, the outsourced IT support package includes the following:

  • Dedicated IT account director
  • Dedicated Help desk lead
  • IT Strategy management
  • Full PDQ 24/7/365 proactive monitoring
  • Unlimited support
  • Guaranteed response times
  • Prevent Financial surprises by matching your roadmap
  • All Parts and labour

The PDQ outsourced IT support contract covers the same services as above, but has the addition of a full time account director supporting your IT strategy development and planning to meet your evolving business needs.

Your IT account director can attend meetings with senior management and the board, whilst also assisting in drawing up reports and preparing IT budgets.

To find out more about our fully managed or outsourced IT support packages, please give us a call or send us an email. We can’t wait to speak to you and discuss how PDQ can support your business.

CONTACT US

ISO Certified

ISO is the international standard that specifies requirements for quality management systems.

Achieving accredited certification  demonstrates that PDQ are following information security best practice, and provides an independent, expert verification that information security is managed in line with international best practice and overall business objectives.

We know from experience that being accreted to ISO 9001 and ISO27001 provides our customers with many advantages:

  • Improves reporting and communications with the business and to our customers
  • Better quality products and services
  • Detailed installation and pre installation notes, explain each part of the process
  • Standards maintained by annual independent assessments

ISO Certified

ISO is the international standard that specifies requirements for quality management systems.

Achieving accredited certification  demonstrates that PDQ are following information security best practice, and provides an independent, expert verification that information security is managed in line with international best practice and overall business objectives.

We know from experience that being accreted to ISO 9001 and ISO27001 provides our customers with many advantages:

  • Improves reporting and communications with the business and to our customers
  • Better quality products and services
  • Detailed installation and pre installation notes, explain each part of the process
  • Standards maintained by annual independent assessments

Free Managed IT Support Estimate