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Our vision

PDQ consistently provide a professional IT support service to every customer

PDQ is here to help

Our IT support is bespoke to meet your own unique needs, with a view to achieving your business strategic objectives.

Our vision, mission and values

Working alongside some of the biggest names in technology, PDQ is proud to be your recognised IT Support partner.

Our Vision

To consistently provide a professional IT support service to every customer
Our IT support is bespoke to meet your own unique needs, with a view to achieving your business strategic objectives.

PDQ is your single point of contact for IT related strategic advice and IT support services.

Our Mission

Our mission is to continually develop our range of products and services to help meet your evolving requirements.
We understand that in a 21st century business environment, change is the only constant, particularly when it comes to technology.

We aim to consistently meet and exceed our customer expectations, by using our business technology consulting expertise to help drive your business forward to new levels of success, whilst simultaneously meeting every new challenge head on.

Our Values

Our core values are more than just a set of words or philosophies.

Quality Service & Performance

PDQ’s long history of success is based on its ability to meet or exceed its customers requirements, and at heart, this all comes down to maintaining the highest levels of quality and settling for nothing less.

Flexible and Proactive

To our clients, the IT systems are a crucial tool. We appreciate you have your own business pressures to contend with, so we always seek to be as flexible and proactive as possible. We’re there to deal with your IT systems quickly and efficiency.

Single Point of contact

The IT industry has a range of vendors that provide quality products and services. PDQ work in partnership with all of them; you can derive all the benefits while still enjoying one single point of contact for every IT-related query.

Respect and Integrity

In any business partnership, we believe that honesty, respect, transparency and integrity are essential foundations. This ethos is central to our interactions with each other, our customers and our partners.


A successful service business relies on great individuals, but we’ve seen that when those individuals combine to form into teams, the team as a whole can be even greater than the sum of its parts.

A word from the Managing Director

“As the founder and stakeholder of the business since 1995, I believe all staff are great assets. I also strongly believe in trust and integrity from my management team and throughout all my staff. This empowers them to focus and deliver the best service and support we can. But don’t just take my word for it – please get in touch with a member of our fantastic team by phone or email, and find out for yourself.”

PDQ Team
PDQ Team

Accountability & accreditations

We’re passionate about the service we provide.

PDQ are at the forefront of both technical innovation and IT service delivery.

During 2002, we became the first computer maintenance provider in the UK to achieve ISO accreditation. We’re accredited to ISO 9001:2015 for Quality Management and are fully ISO 27001: 2013 Information Security Certified.

Our Best In Class Technology Partners

For more than 20 years, PDQ has established working partnerships with some of the most successful and well known companies in the sector, including:

What Our Customers Say

PDQ’s long history of success is based on its ability to meet and exceed customer requirements. At heart, this all comes down to maintaining the highest levels of quality and settling for nothing less.
"We are extremely pleased with the exceptional work carried out by the PDQ team in successfully rolling out this project to our entire global staff. Their dedication, professionalism, and attention to detail have played a pivotal role in the seamless execution of this initiative. PDQ's commitment to excellence and their ability to navigate the complexities of a worldwide rollout have exceeded our expectations. We look forward to continuing our partnership with such a proficient and reliable team."
Chris Watts, Director
Social Development Direct
"Having partnered with our IT consultant at PDQ for over 18 years, we were committed to modernising our communications at Hilbery Chaplin. The adoption of Microsoft Teams Voice has proven transformative, enhancing collaboration and client interactions seamlessly. This move not only saved us money but also streamlined our operations by consolidating services with one company, marking a strategic shift towards increased efficiency and agility in our business and driving down overall costs."
Nicolas Chaplin, Managing Director
Hilbery Chaplin
Having been working with PDQ over the last couple of years, they have provided a very responsive service to us here at Maldon Salt, tackling support issues promptly and effectively.
Maldon Sea Salt
PDQ give us the strategic guidance and comprehensive management support we need, with uninterrupted assistance across multiple time zones, ensuring our systems are always working efficiently and effectively.
Chris Watts, Director
Social Development Direct
PDQ has supported The Royal College of Occupational Therapists all through the difficult COVID period. Their helpful and professional manner has been much appreciated by RCOT.
The Royal College of Occupational Therapists (London)
PDQ have provided us with excellent IT support from the beginning. They are fast and responsive in dealing with any issues that arise and we very much appreciate the client service they give us.
Gerald McDonald
Gerald McDonald Group & Company Limited, Essex
PDQ’s customer service is consistently excellent; in our Open Road staff survey there wasn’t a single person dissatisfied. The senior engineer is helpful, polite, knowledgeable and a pleasure to work with.
Jamie Crummy
Open Road Visions, a Drug and Alcohol Recovery support charity in Essex
We moved to PDQ 5 years ago. In that time we have undertaken a full server rebuild, two office moves and moved most of our staff to home working; all without a hitch. The support staff are friendly and always come back to us very quickly, we’ve developed a very good relationship with PDQ and look forward to continuing it.
Tim Spinks, Director
EFG Foodservice
Our success has always centred around our strong commitment to mutually beneficial relationships with our partners through our Partner Ready Programme. We are committed to a partner programme that is built on innovation, partnership, and growth for our partners.
Antonio Neri, President and Chief Executive Officer
Hewlett Packard Enterprise
Exceptional customer service, I can’t say enough about the staff at PDQ. The support services they provide to the IT infrastructure here at the hospital in London are outstanding. Always prompt, always helpful and professional.
Guy’s and St Thomas’ NHS Foundation Trust in London
NHS Foundation Trust

See how we can help

Our bespoke IT support is purposefully designed to meet your unique needs.
We can’t wait to speak to you and discuss how PDQ can support your business.

Call us on Essex: 01277 633533
London: 0203 985 7779
Email us

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