Established in 1894, Hilbery Chaplin has carved a niche as a distinguished estate agency in Essex. Marrying tradition with innovation, they’ve consistently strived to deliver top-tier property services to a varied clientele. Recognising the need for contemporary communication solutions, Hilbery Chaplin embarked on a journey to revamp its communication infrastructure.
This case study delves into Hilbery Chaplin’s strategic transition from traditional phone systems to the contemporary capabilities of Microsoft Teams Voice. Guided by PDQ IT Support’s expertise, this journey underscores a pivotal move towards refined communication, bolstering their industry standing.
The Need for Modernisation in Hilbery Chaplin’s Communication Infrastructure
Despite their esteemed history, Hilbery Chaplin wrestled with outdated phone systems. Managing multiple vendors for IT and telephony services, along with a myriad of phone lines, resulted in operational inefficiencies. The agency’s vision was clear: a unified solution to serve their diverse clientele more effectively.
Choosing Microsoft Teams Voice: A Strategic Decision for Hilbery Chaplin’s Communication Needs
Introducing Microsoft Teams Voice – an all-encompassing communication platform seamlessly integrated with Microsoft Teams. For Hilbery Chaplin, this transition was more than just technological advancement; it was about operational optimisation and elevating client relationships. PDQ IT Support championed this transformation, ensuring a bespoke solution tailored to the agency’s needs.