Current Vacancies

Roles and Responsibilities

• Investigate, diagnose, and solve both computer software and hardware faults
• Respond to our clients IT support requests
• Handle escalated calls from first/second line system engineers.
• Responsible for logging, troubleshooting and resolving new problems and requests.
• Proactive/routine monitoring of backups, systems, and testing recovery procedures.
• Liaising with 3rd party suppliers regarding troubleshooting and arranging for hardware repairs.
• Ensuring that all IT assets are properly controlled, and all software is licensed correctly.
• Documenting changes and solutions, understanding change control procedures
• Support new members of staff – provisioning accounts and equipment, and performing inductions
• Install and configure computer hardware and software
• Provide project support to the network administrators and the internal team
• Work closely with all the support team
• Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
• Install and configure cyber software and hardware, including Watchguard, Sophos and Cisco
• Provisioning of new hardware including project-based work.
• Assist with on call “out of hours rota” for 24/7 support contracts

Desired Qualities, Skills and Knowledge

• HP / Dell and leading manufacture hardware support essential
• Current qualifications, such as CCNP, VCP
• Current Microsoft accreditations is a MUST
• Current Firewall qualifications, such as Watchguard, Sophos, Cisco
• Experience in MS servers, Active Directory, IP networking, Windows 10, firewall configuration, VLAN configuration, VoIP
• It is also essential that you are a clear and logical thinker with a quality approach to customer service.
• Ability to build good business working relationships.
• Highly motivated, pragmatic, and practical with a strong work ethic
• Attention for detail with good problem resolution skills.

Desired Qualifications

• GCSE Maths and English Language grade A*-C or equivalent/Degree Educated.

Future Prospects

• The role offers long term security and the opportunity to progress to a Technical Services Manager

Salary, Hours and Benefits

• Salary range depending on experience and qualifications £45,000.00-£50,000.00.
• Monday to Friday
• Flexible Working Hours (Based on 8am – 4.30pm, 8.30am to 5pm, 9 am to 5.30pm or 9.30am to 6pm (to be discussed and agreed)
• Working out of hours working on project work as required by the business.
• 20 days Annual Leave, plus public and Bank Holidays.
• Company Car allowance (to be discussed and agreed)

Contact us at Hello@pdq.co.uk

PDQ IT Support Ltd is an equal opportunities employer, which means we are committed to a policy of treating all our employees and job applicants equally. We do not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation, or disability.

Please note, you may need to undergo a DBS background check if you are successful.

To recruitment agencies: PDQ IT Support will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CV’s. We are not using agencies for this recruitment.

Roles and Responsibilities

• Listen and understand the needs of our customers.
• Present our services in a structured and professional way face-to-face
• Be able to create detailed technical proposals, often as part of a formal bidding process.
• Be able to present an ongoing IT strategy in line with business plans and budgets including industry best practices.

Desired Qualities, Skills and Knowledge

• Extensive knowledge of HP and leading manufactures equipment
• Extensive knowledge of all cyber IT standards and products
• It is also essential that you are a clear and logical thinker with a quality approach to customer service.
• Ability to build good business working relationships.
• Highly motivated, pragmatic, and practical with a strong work ethic
• Attention for detail with good problem resolution.
• Clear understanding of business processes

Desired Qualifications

• GCSE Maths and English Language grade A*-C or equivalent/Degree Educated.

Future Prospects

The role offers long term security and the opportunity to progress to a Sales Specialist within one of our 4 core company disciplines.

Salary, Hours and Benefits

• Salary depending on experience and qualifications.
• Monday to Friday
• Working 9 am -5:30 pm Monday/Friday
• 20 days a year holiday, plus bank holidays
• Company Car allowance (to be discussed and agreed)

Contact at Hello@pdq.co.uk

PDQ IT Support Ltd is an equal opportunities employer, which means we are committed to a policy of treating all our employees and job applicants equally. We do not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation, or disability.

Please note, you may need to undergo a DBS background check if you are successful.

To recruitment agencies: PDQ IT Support will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CV’s. We are not using agencies for this recruitment.

Roles and Responsibilities

• Provide support to the internal team.
• Research and provide project proposals to our customers on behalf of the account manager.
• Acknowledge customers by working with them.
• Check daily marketing processes and report these daily
• Update all contact information for clients.
• Provide any necessary data or reports to the directors.
• Answer phone calls from customers
• Regularly follow up with customers to make sure that they are satisfied with our services.
• Arrange appointments with clients for their ongoing strategy and development.

Desired Qualities, Skills and Knowledge

• Excellent Computer Literacy
• Great Verbal and Written Communication Skills
• It is also essential that you are a clear and logical thinker with a quality approach to customer service.
• Ability to build good business working relationships.
• Attention for detail with good problem resolution.

Desired Qualifications

• GCSE Maths and English Language grade A*-C or equivalent/Degree Educated.

Salary, Hours and Benefits

• Salary depending on experience and qualifications.
• Monday to Friday
• Working 9 am – 5:30 pm Monday – Friday
• 20 days annual leave, plus Bank Holidays

Contact at Hello@pdq.co.uk

PDQ IT Support Ltd is an equal opportunities employer, which means we are committed to a policy of treating all our employees and job applicants equally. We do not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation, or disability.

Please note, you may need to undergo a DBS background check if you are successful.

To recruitment agencies: PDQ IT Support will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CV’s. We are not using agencies for this recruitment.