Our experience and professional approach allows us to understand our clients, not just their business. From clients with no internal IT expertise to those with large in-house teams requiring a trusted partner, who they can rely on for additional resources.
We are able achieve this through a consultative approach, working with our clients to fully understand their individual requirements and budgets providing a cost effective tailored support solution.
Service Agreements Include:
- Dedicated account management and field engineers.
- Guaranteed response and fix times.
- Priority parts and labour.
- Loan equipment.
- Telephone and remote dial-in support.
- Call monitoring facility for clients to check progress and service delivery.
- Operating System and Data reload service, following a hardware failure.
- Additional services and “add-ons” compliment these services depending on specific requirements.
PDQ are proud to provide a personal and professional service to our clients with all support delivered through a dedicated team who are passionate about resolving any issues with minimum impact, allowing our clients to continue with their primary business function.