Our experience and professional approach allows us to understand our clients, not just their business. From clients with no internal IT expertise to those with large in-house teams requiring a trusted partner, who they can rely on for additional resources.

We are able achieve this through a consultative approach, working with our clients to fully understand their individual requirements and budgets providing a cost effective tailored support solution.

Service Agreements Include:

  • Dedicated account management and field engineers.
  • Guaranteed response and fix times.
  • Priority parts and labour.
  • Loan equipment.
  • Telephone and remote dial-in support.
  • Call monitoring facility for clients to check progress and service delivery.
  • Operating System and Data reload service, following a hardware failure.  
  • Additional services and “add-ons” compliment these services depending on specific requirements.

PDQ are proud to provide a personal and professional service to our clients with all support delivered through a dedicated team who are passionate about resolving any issues with minimum impact, allowing our clients to continue with their primary business function.