Providing a fully outsourced helpdesk facility

Providing a fully outsourced helpdesk facility

Helping a client in need at short notice is never easy but we were professional and reliable throughout and even exceeded the client's own high standards.

What We Did

We spoke to the client to understand their requirements and previous issues.  We then tailored a solution convenient to the client which provided a high level of instant support with frequent progress updates and ongoing recommendations.

How We Did It

We access the clients network remotely via our Managed Service Solution which enables us to be pro-active and able to diagnose and repair the fault in a matter of minutes

A quality IT support service

We have used PDQ since 2010 as our main IT support company. The service is always friendly, prompt and efficient and the technical expertise in the support team is excellent. A major point is that the phone is always answered by a human being, and we know all the support staff that we deal with by name.

This is a great help when dealing with on-going issues. On the rare occasions when something does not go according to plan, such issues are dealt with promptly. The extremely reasonable cost of PDQ’s service in no way reflects the quality of service given; they really do work to a standard, not a price. I would not hesitate to recommend PDQ to anyone looking for a quality IT support service.

HR & Finance Director Nationwide UK charity. (UK) Partnered with PDQ Computers since 2010